🔒 Privacy Policy – THE RUB

Domain: https://therubmassage.com/
Contact email: therubsalon@gmail.com
Phone/WhatsApp: +57 324 6478077
Version: 1.0
Effective date: October 2025

This policy explains how THE RUB (or its legal entity) collects, uses and protects personal data of visitors and clients of therubmassage.com and our communication channels. If you do not agree with this policy, please refrain from using the site.

1) Controller

  • Controller: THE RUB (or legal entity).
  • Address: Provenza, El Poblado – Medellín, Colombia.
  • Email: therubsalon@gmail.com
  • Phone/WhatsApp: +57 324 6478077

Applicable law: Colombian Data Protection Law 1581 of 2012 and related regulations. For EU/EEA visitors, we adopt GDPR‑aligned measures where applicable.

2) Data We Collect

  • Identification & contact: name, email, phone/WhatsApp.
  • Booking/service: appointment date/time, duration (30/60/90 min), preferences and operational notes.
  • Billing & payments: billing details and payment method (we do not store full card data).
  • Interactions: messages sent via forms, WhatsApp or calls.
  • Technical & usage: IP address, cookie identifiers, device/browser type, pages viewed, session duration, click events.

Sensitive data (e.g., allergies or discomfort): collected only when strictly necessary to deliver the service safely and with explicit consent. Not providing it will not lead to discriminatory treatment.

3) Purposes of Processing

  1. Manage bookings (confirmations, reminders and rescheduling).
  2. Customer service and communication about the contracted service.
  3. Billing and legal/accounting compliance.
  4. Security and fraud prevention.
  5. Analytics & measurement to improve site experience and campaign performance.
  6. Communications about similar services and satisfaction surveys (opt‑out available at any time).

4) Tools and Third Parties We Use

We rely on providers acting as data processors to operate the website, campaigns and analytics, including:

  • Google Analytics & Google Tag Manager: site usage measurement, performance and event tracking.
  • Meta Pixel (Facebook/Instagram): conversion measurement and ad optimization.
  • Advertising platforms (e.g., Google Ads, Meta Ads): audience targeting and campaign measurement.
  • Hosting/CDN and email services: site availability and message delivery.
  • WhatsApp / WhatsApp Business: messaging channel for bookings and support.

These third parties may set their own cookies or identifiers. Please review their policies. We apply contractual and technical safeguards to protect your data.

5) Cookies & Similar Technologies

We use cookies for: (i) necessary site functions, (ii) analytics/measurement, and (iii) advertising/remarketing. On first visit we display a cookie banner with Accept / Reject / Customize. You can change your choice at any time in “Cookie preferences”. Blocking certain cookies may affect functionality.

6) Legal Bases

  • Consent of the data subject (forms, cookie banner, WhatsApp).
  • Contract performance (booking/service management).
  • Legal obligations (accounting/tax).
  • Legitimate interests (security, service improvement and aggregated analytics under safeguards).

7) Data Retention

We retain data only for as long as necessary for the stated purposes and legal terms (e.g., accounting/tax records up to 10 years). Afterwards, data will be securely deleted or anonymized.

8) Your Rights & How to Exercise Them

You may access, update, rectify and delete your data; request proof of consent; be informed about data use; revoke consent where applicable; and file complaints before the SIC (Colombia).

Procedure & timelines

  • Inquiries: reply within 10 business days.
  • Claims: acknowledgment within 2 business days and final response within 15 business days.
  • Channels: therubsalon@gmail.com | +57 324 6478077.

9) International Transfers & Disclosures

We may transfer or entrust data to providers located inside or outside Colombia (e.g., in the U.S. or EU) under contractual clauses and adequate technical/organizational measures.

10) Information Security

We implement administrative, technical and physical controls proportional to risk: HTTPS, access control, secure passwords, activity logs and backups. No system is 100% infallible, but we work to prevent unauthorized access and data loss.

11) Minors

Our services are intended for adults 18+. We do not knowingly collect data from minors. If a minor has provided data, please request deletion via the contact channels.

12) Updates to This Policy

We will publish changes on therubmassage.com and indicate the update date. Material changes may be notified through visible notices on the site.

13) Contact

Email: therubsalon@gmail.com
WhatsApp: +57 324 6478077
Address: Provenza, El Poblado – Medellín, Colombia